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Understanding the Challenges of AI in Customer Service Are you harnessing the power of AI in customer service effectively, or are you inadvertently creating more problems than you solve? Many businesses struggle to seamlessly integrate AI, leading to frustrated customers and wasted resources. This guide outlines common pitfalls and best practices to unlock the true potential of AI-driven support. We'll examine successful strategies from leading companies, moving beyond the technology itself to focus on enhancing the customer experience....